Terms & Conditions

Applicability: The provision set out and referred hereunder (in this shipper) shall apply to transportation through any modes and shall not be restricted to one mode of transport only.

• Definitions
• Delivery-means tender of shipment to the parties or intimation about the arrival of shipment at the destination.
• Parties – mean and include Shipper, Receiver or their authorized representatives.
• NCV – Means No Commercial Value as declared by the Shipper.
• Freight- means the basic freight only and shall exclude the other components e.g. taxes, other charges, etc

Declaration:-

• The shipments entrusted by the parties to Reliable Courier Service are strictly booked on “SAID TO CONTAIN BASIS”.
• The docket is issued strictly on the basis of declaration given by the parties. Reliable Courier Service shall not be responsible for any incomplete inaccurate/ wrongful declaration.
• The docket is issued strictly on the basis of declaration given by the parties. Reliable Courier Service shall not be responsible for any incomplete inaccurate/ wrongful declaration.
• Reliable Courier Service shall not entertain any godown bookings / delivery unless the ”Declaration Form available with the operating unit concerned is duly filled up along with necessary enclosures and handed over to the authorized person
• Any discrepancy found by Reliable Courier Service in the weight declared by Sender and the actual weight/Volume metric weight of that shipment, the differential charges shall be collected from the parties.
• So also, in the event of rate mentioned on the Shipper is found to be less than the agreed rates / contracted rates, the differential rate shall be collected from the parties.

Documentation:-

• Proper & complete documentation by the parties is compulsorily required along with accurate details of the Sender/ Receiver’s name, addresses, mobile –no. email-ids, and forms, permits, way bills, invoices etc. as per the statutory requirements.
• RCS shall not be made responsible/ liable in case of any deficiency in the documents/statutory requirements and no claim or grievance of any nature shall be entertained, if the same is arising out of the reasons mentioned herein above.
• Parties hereby undertake to make good the loss to Reliable Courier Service in case their shipment cause damage to other shipment loaded in the vehicle due to inherent nature and which is wrongly declared by the parties OR in case of seizure by any Government authority due to improper and incomplete documentation as a result other shipment also get delayed resulting in a loss to Reliable Courier Service.”
• Parties hereby undertake to make good the loss to Reliable Courier Service in case their shipment cause damage to other shipment loaded in the vehicle due to inherent nature and which is wrongly declared by the parties OR in case of seizure by any Government authority due to improper and incomplete documentation as a result other shipment also get delayed resulting in a loss to Reliable Courier Service.”

Assurance of Delivery:-

All shipments carry an “Assured date of delivery “except the shipments booked under STANDARD Product. The assurance is subject to the following:-

• Date of intimation for delivery of shipment or first delivery attempt is considered as deemed delivery,
• Electronic Items, Heavy Items, which cannot be scanned, may undergo cooling for 24 hours and hence one day extra will be applicable and added to the Transit Schedule. This is applicable to only those shipment booked on priority service.
• In case the assured date of delivery falls on Sunday or any Holiday, Political Road jam day, etc., the next working day will be treated as assured date of delivery.
• Delivery Assurance will not be applicable in case of accidents, Act of God, force majeure, floods, strikes, political Road jam, acts of enemies of State and events beyond control of Reliable Courier Service
• Delivery of shipment would be made on payment of Freight Charges which shall include all components as specified on the Consignment Note/Shipper. In case of Cash/Cheque on Delivery (COD), shipment would be delivered only on receipt of the COD amount as specified by the Shipper.
• If Receiver is not ready with payment at the time of first attempt, delivery shall not be affected without payment and same shall not be treated as delay in delivery.

Liabilities:-

• The liability of Reliable Courier Service if any, in delay in delivery of shipment (subject to exceptions available) shall be to the extent of “Freight” only.
• In case Higher Risk Rate is paid then, Reliable Courier Service is liable to the extent of actual cost of the shipment or the value declared by the parties or the actual loss suffered by the parties (which ever is lower) as per the documents issued by Reliable Courier Service.
• Reliable Courier Service shall not be responsible for any indirect, consequential, remote, exemplary losses / damages /claims.
• When the value of the shipment is declared by the parties as NCV (No commercial Value), the liability of Reliable Courier Service shall be restricted to Rs.100/- (One Hundred only) only.
• Reliable Courier Service assumes no responsibility and/or liability in case material is outwardly intact at the time of effecting delivery. Lodging a claim for damage, shortages, breakage, leakage, pilferage, etc. after taking delivery shall not be entertained in any circumstances whatsoever. However, parties may insist for open delivery in case shipment is outwardly in damaged condition, to assess the loss, if any, by following the due process of law and the policy and procedure as defined by M/s. Reliable Courier Service.
• Any value added service example. COD etc. on an agreed charge provided without any sort of liabilities on the part of Reliable Courier Service whether civil or criminal as regards the contractual obligations and payment terms between the Sender and Receiver or whomsoever it may concern.
• In the event of any Pay Order collected from the parties on behalf of the Shipper is found not to be genuine, no liability shall be cast upon Reliable Courier Service under any circumstances whatsoever. Reliable Courier Service is in no way responsible for fraud etc., on part of the parties’ inter-se as regards the payment of the value of the shipments. Reliable Courier Service is only a service provider in collecting the Pay Order or other instrument, as per the parties instructions as may be tendered by the parties on delivery of the shipment for eventual delivery to the Shipper.
• Reliable Courier Service shall not entertain any instruments unless specially instructed by Sender.

Payments:-

• If the parties do not take delivery of the shipment due to any reason what so ever Reliable Courier Service shall raise bill to the parties towards the transportation and other charges in terms of this docket and the parties shall be liable to pay all the dues payable to Reliable Courier Service at the original booking station or any other station.

Online Payment

All online payment shall be made towards the services rendered by Reliable Courier Service. All such transactions shall be deemed to be accepted only when the due amount shall be credited in the account of the Company. Unless, the Company has agreed through a written agreement signed by an authorized representative of the Company and subject to our credit approval policy, payment will be due on the due date mentioned in the invoice. If an invoice is not paid on or before the said due date, such invoice shall be subject to an interest payable @ 2% per month levied/charged from the date of said amount is due or payable until the full payment is made to the Company.

In case of cancellation of the booking after making an online payment 50% refund of the amount shall be paid after 30 days from the date of payment credited in the account of the Company.

Claims

• No claim shall be entertained by Reliable Courier Service for any loss, shortage, damage, non-delivery, breakage, leakage, pilferage, etc. for the shipment unless a written claim is lodged within thirty (30) days from the date of docket, subject to remarks on the Proof of Delivery(POD).
• The parties shall not be entitled to deduct / adjust / set off any amount of claims including for loss and delivery challan etc. However M/s. Reliable Courier Service will extend cooperation if necessary enabling the Shipper to obtain the duplicate copy and settle their claims independent of payments to be made to Reliable Courier Service.
• Reliable Courier Service shall not entertain any claims arising out of decay / deterioration of material due to delay in delivery of consignment for any reason.

Arbitration

• The business operations of Reliable Courier Service are decentralized and operational autonomy has been provided to respective operational zones based on geographical coverage. Operational Empowerment and responsibility rests with respective Zonal Heads on exclusive basis for performance of all obligations of Reliable Courier Service under this Shipper. The directors/Chairman of Reliable Courier Service are not directly concerned with day to day operations of the decentralized operation of the Reliable Courier Service and matters connected therewith, including performance of obligations of Reliable Courier Service under this Shipper for which exclusive responsibility rests as aforesaid with the Zonal Heads only.
• In case of any dispute arising out of or in relation to this Docket shall be referred to a sole arbitrator appointed by Reliable Courier Service governed under the provisions of Arbitration and Conciliation Act, 1996 as are in force and any amendment thereto from time to time. The award of the Arbitrator shall be final and binding on the parties.
• This contract shall be construed in accordance with the laws of India. Any proceeding arising from or under any award / interim order by the Arbitrator, shall be subject to the exclusive.